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Specialist, community and public transport

For tips on how to feel and and stay safe outdoors, visit our page on safety when you're out.

Community transport

Community transport schemes are typically run by local people for other local people who have difficulty using mainstream transport.

Transport can be booked in advance, either by an individual or by community groups, for leisure or other trips. Although staffed by volunteers, drivers will have training in helping people with mobility difficulties.

Community Transport Waltham Forest (CTWF) is a registered charity which has been established for more than 18 years. They provide a safe, affordable and accessible group travel service to the local community and voluntary groups in Waltham Forest.

For more information you can email or call 020 8521 0665.

Specialist transport for people with mobility difficulties

A number of services are available to help if you have difficulty getting about, whether it’s a physical or learning disability, a sensory impairment, frailty or lack of confidence.

Motability Scheme allows disabled people to exchange either their higher rate mobility component of Disability Living Allowance or their war pensioners' mobility supplement for a new car, powered wheelchair or scooter.

Mobility scooters

Shopmobility schemes lend manual wheelchairs, powered wheelchairs and powered scooters to people with limited mobility. This enables them to shop or visit leisure facilities within a town, city or shopping centre. These are usually membership schemes, so you may need to bring some proof of identity the first time you use one. 

You can borrow a mobility scooter for up to one week from Shopmobility.

Contact Shopmobility by calling 020 8520 3366.

Free travel

Some older and disabled people on low incomes are entitled to free travel to hospital for certain kinds of treatment. Check with your local hospital on the NHS Choices website whether you are eligible for this.

Using public transport if you are disabled or have mobility issues

Easy-Access Buses

When travelling on a bus, plan your journey in advance by using the Walthamstow bus service information to see about bus services with low floors.

You can also talk to a qualified rehabilitation officer who’ll be able to give you confidence in using the bus.

If you need assistance to move around, a companion may be able to travel free.

Plan a route with TfL using the accessibility options right for you.

Taxis and minicabs

The flexibility of taxis is appealing to many people as they are now more accessible to most wheelchair users, and some also have induction loops to assist people who are hard of hearing.

Always use licensed minicab firms, it’s worth phoning to check what accessibility support they offer. All taxis and minicabs have a duty to carry assistance dogs.

The safety of minicab firms is a concern for many people. It’s the local council that is the licensing authority; you should never use an unlicensed minicab.

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