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Fitting and maintaining equipment

How your equipment is fitted and maintained depends on the type of equipment you have.

Fitting equipment

Simple aids

If the equipment needs to be fitted you will have to arrange this yourself. At the time of your assessment the assessor will advise you on the best place that the equipment should be fixed.

We advise that you use a handyman service to help you. If you, a family member or another person intends to fit the equipment, please adhere to the instructions that come with it. If you live alone and have no family/carer to assist you with collecting the prescription or fitting of the equipment, please speak to your prescriber to discuss alternative solutions. 

You are responsible for looking after all equipment that is prescribed to you.

Complex aids

Fitting and maintenance is carried out by our community equipment service provider, Medequip. You can email them at

Faulty equipment

Simple aids

In the unlikely event that your equipment is faulty within the warranty period, please contact 020 8496 3000 for a repair or replacement.

If the equipment is not covered within the manufacturers guarantee, you'll need to contact 020 8496 3000. 

If the equipment is no longer in good condition due to wear and tear and it's no longer in use, please dispose of it safely.

Complex aids

If your equipment is faulty, contact 020 8709 7050 (or out of hours 020 8573 2871) for a repair or replacement. 

Alternatively, you can email Medequip at or fax them on 020 8551 2900. 


Simple aids

If you no longer need the equipment and it is still in good condition, please contact 020 8496 3000 for collection.

Complex aids

If you no longer need the equipment and it's still in good condition, contact 020 8709 7050.

Alternatively, you can email Medequip at or fax them on 020 8551 2900 for collection.

Change in circumstances

If your needs change or your equipment is not helping you to manage at home, please contact Waltham Forest Direct for social care on 020 8496 3000. 


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