Skip to main content

Finding the right personal assistant for you

A personal assistant (or PA) is somebody that you can employ to help you with your day to day care and support needs. This could be anything from doing your weekly shop to help getting ready in the morning. Other areas that personal assistants can provide support with include:

  • personal care e.g. washing
  • paying bills
  • leisure activities including hobbies
  • household tasks e.g. gardening, shopping cleaning
  • going to work and/or studying

Personal assistants are employed at your discretion.  You may wish to self-fund and pay for them with your own money.  They can also be paid for via a personal budget for hours that are based on your assessed care needs

Get support to become an employer

Reaching Out East is the council's commissioned service to help people who are given a package of care and want to use it to employ a personal assistant. The support on offer includes:

  • recruitment and interviewing
  • contracts and insurances
  • ongoing support post recruitment

You can contact Reaching Out East by calling 020 8519 6369.

Why employ a personal assistant?

Personal assistants offer flexible support which means you can decide exactly what you want your PA to do and when. When you have a personal assistant, it means that you become an employer so it is important that you understand your legal obligations.

You can find out more about employing staff on the Employing staff for the first time page on GOV.UK website.

Reaching Out East is also available to support you with information and advice for employing a personal assistant.

Before you look for a PA

Before you start recruiting your personal assistant you need establish what kind of support you require. You will need to consider:

  • what are the things I want help with?
  • when do I need help and for how long?
  • what are the skills my PA will need?
  • what type of person do I want?

Once you have a better idea of the above you can begin the recruitment process.

How can I find a PA?

There are three ways you can find a PA that meets your needs:

Reaching Out East
Reaching Out East offer advice and support with all aspects of recruiting a PA.
Telephone: 020 8519 6369 (option 2)
Email: directpayments@reachingouteast.org.uk

PA agencies
There are an array of agencies in and around Waltham Forest that offer advice and support with finding PAs who are vetted and registered with them.

View a list of PA agencies here

Personal Assistant Network
The Personal Assistant Network is here to help you to find and contact PAs directly that you think could meet your needs. There are a variety of PAs which have added themselves to the site for you to browse. One you have identified some suitable PAs, you can contact the PA either directly or via Reaching Out East to arrange an interview.

Before you start using the Personal Assistant Network we strongly advise that you read the Personal Assistant Network Disclaimer.

View a list of personal assistants

Do I have to interview for a PA?

Before you employ your PA it is good practice to interview them to ensure that they are the right PA for you. Think about what type of PA that you need and the skills that are required to meet them. You can then use this to create a set of interview questions:

  • what work experience do they have?
  • why do they want to work for you?
  • what qualifications do they have?
  • what is their availability?

You may also want to consider creating a scenario to see how the PA would respond.

Make sure that you do not interview alone.

Once you have interviewed and chosen your potential PAs you will need to undertake pre-employment checks. 

What pre-employment checks are needed?

When you employ a PA you are required to undertake a number of employment checks. Please note, these checks have not been done on the PAs listed on the Personal Assistant Network and it is a legal requirement that you undertake these as the employer.

These checks are:

Right to work
This is to confirm the PA's identity and that they are legally able to work in the UK.

References
These are obtained from the PA’s previous or current employers to confirm their work history.

DBS (Disclosure Barring Service)
This is a criminal records check that was formerly called a CRB (Criminal Records Bureau) check.

Qualifications
Get confirmation to verify that the PA has the appropriate qualifications.

Employing personal assistants toolkit

Skills for care logo

Skills for Care is an organisation dedicated to creating a strong adult social care workforce.

The Employing personal assistants toolkit contains information and advice which covers the whole recruitment process. There are also letter templates, job descriptions and information on working with PAs once you have recruited.

rating button