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National Parent Support Service

Being a parent or carer to a child or young person can often be difficult without emotional support and guidance there to help. Many parents feel confused by what information is available or struggle to access services close to home. Our free National Parent Support Service tackles these issues in a new and innovative way by using a network of ‘virtual’ volunteers from across the country to support parents and carers through telephone calls, email and text message. The service aims to:

  • provide both immediate and long term support
  • help with practical information and guidance
  • provide emotional and listening support
  • help with understanding and accessing relevant services and information
  • provide regular one-to-one befriending support to parents feeling isolated.   

Any parent or carer from anywhere in England and Wales can get in touch with the service for free via telephone, text message or email, using the below details. Opening times:

  • Monday to Friday 6pm-10pm
  • Saturday and Sunday 10am-1pm
  • Telephone: 0808 802 0222
  • Text message: 07537 404 282

Email: NDPSS@family-action.org.uk

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