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Support Navigator Service for older people

We are innovative and creative in providing a quality service for older people in need of practical and emotional support. We treat every person as individual with respect and integrity. We work with external agencies in the community to empower our customers to prevent social exclusion and isolation and to promote their choice and independence.

Our service

Support Navigator Service for older people is a short-term support service that works with people who have housing related support needs. It is funded by Waltham Forest Council and is free of charge to customers.

Our service helps people maintain their accommodation by offering a range of support which promotes independence and empowerment. Individuals are also assisted to access other services based on their needs and aspirations.

The service is available between 9am and 5pm, Monday to Friday. Staff are flexible to meet outside of these hours with our customers; if there is a need for that due to other commitments of family members and friends during day hours. 

Who to contact

Telephone
07740 022 405
E-mail
WFNavigator@genesisha.org.uk

Other Information

Availability

Referral required
Yes
Referral Details

We accept referrals from statutory and non-statutory services in the London Borough of Waltham Forest. If you are a potential customer, please call us on the number provided and speak to one of the team members. If you are a professional, please provide us your email address so we can send you our referral form to gather all relevant information about the potential customer.

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