Skip to main content

Multi Agency Safeguarding Hub (MASH)

If you feel that you need help caring for your child, or if you are concerned about the welfare or safety of a child you will need to contact Children’s Social Care Services. The way that you do this is the same for disabled and non disabled children.

All Referrals to Children’s Social Care are first dealt with by the Multi -Agency Safeguarding Hub (MASH).

Waltham Forest Multi Agency Safeguarding Hub consists of professionals from Children’s Services, Health, Education, Police, Probation, Housing, Early Help Service, Youth Offending and London Victim Support. This means that joint decisions can be easily made about how best to meet a child’s needs (see below for thresholds)

Before deciding whether an assessment is needed, children’s social care will consider whether the best way to help will be through universal services e.g. schools, nursery’s, GP's etc

This could also be through an Early Help Assessment where the Early Help Service will ensure that everyone involved with your child, such as teachers and health visitors, works together to support your child.

Children’s Social Care use a four staged model of intervention as a way of finding the best way to help families.

You can find detailed information regarding thresholds for children’s social care by clicking on the below link.

Download the Early Help and Threshold Criteria for Early Intervention.pdf

Who to contact

020 8496 2310

Where to go

Willow House
869, Forest Road
E17 4UH

Other Information

Local Offer


This service is available to all children and young people with all levels of need as front door service for Waltham Forest.

SEN Provision Type
rating button