Skip to main content

Special educational needs & disabilities information, advice support service (SENDIASS)

Waltham Forest SENDIASS is a service run by the Citizens Advice Waltham Forest and is a statutory service that the Local Authority must legally provide under the Children and Families Act.

The service is commissioned by the Local Authority yet it is managed by a different agency that has its own company constitution and it provides; is a free, confidential and impartial service for children and young people with SEND and their parents/carers. Waltham Forest SENDIASS provides information, advice and advocacy support for children, young people, and parents/carers that empowers them to express their views and wishes and helps them to understand and exercise their rights in matters including exclusion, complaints, SEND processes, and SEND appeals.

How do I receive the support as a parent or carer of a child or young person with a special education need or disability?

You can make an appointment to have individual support or you could access any group support or any face to face support that the service offers.  Sometimes SENDIASS may provide sessions on:

  • Helping children, and young people and their parents or carers to gather and understand information that relates to their specific needs.
  • Education law on SEN and related law on disability, health and social care.
  • Arrangements for transitioning between provision and services such as from primary to secondary schools


Types of support provided by SENDIASS

SENDIASS provides:

  • Listen to your concerns and queries
  • Support around the legal framework for Educational Health and Care Plans
  • Support around education placement choices
  • SEND policy and practice
  • Information on services available locally
  • Personalisation and personal budgets
  • Legislation on SEND
  • Ways to resolve a disagreement or make a complaint, including mediation
  • Help you prepare for meetings
  • Training and events focused on SEND related topics
  • Disagreement resolution and mediation
  • Signpost to other sources of help and information
  • Help you to get your views, the views of your child or young person known, understood and valued
  • Help with paperwork and writing reports and letters
  • Help you to look at all of the options
  • Prepare you for appeal to the tribunal

SENDIASS and disagreements

Sometimes we get it wrong as an LA and at this time it is important that there is a process in place for mediation, disagreement resolution and complaints that support you and your child or young person. SENDIASS can support you in managing this.

SENDIASS and Partnership work

SENDIASS works with the Waltham Forest Parents’ Forum and with education settings to support children and young people in interpreting the SEND code of practice.

SENDIASS has an interface with the Local Authority, in that they provide:

  • feedback on parents views and experiences of the service
  • Themes and trends that emerging through interaction with parents and carers

Who to contact

Telephone: 020 3233 0251

Who to contact

020 3233 0251
Related Organisation

Where to go

Waltham Forest SENDIASS
51 Beaumont Road
E10 5DE

Other Information


Free Service


Age Ranges
1) Parents and carers of children and young people aged 0 - 25 years.
2) Young people aged 16 - 25 years with SEND.

Local Offer


Parents can contact the service themselves or professionals can completer referral forms for any parent with whom they have contact.

You can telephone on our helpline, email us or arrange an appointment to meet with one of our team.

There is an answer phone so if we are out please leave a message. We do want to help you and we will call you back.

Needs Level
SEN Provision Type
rating button