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Citizens Advice Waltham Forest

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing crisis, or just considering your options.

We value diversity, promote equality and challenge discrimination wherever we see it.

We provide information, advice and advocacy for people who live in Waltham Forest on a range of issues including: debt, welfare benefits, employment/employability, housing, pensions & retirement and health & social care. We also deliver Direct Payments Service.

We provide a free immigration service if you live in Waltham Forest. 

We also provide a fee paying immigration service to anyone wishing to avail themselves of our service. Our fee paying service offers a free initial consultation, when one of our team members will take brief instructions from you, advise you of the options available to you and then arrange an appointment for taking your matter forward. The consultation is followed by a competitive fees service for applications and full casework support from our fully qualified immigration and asylum specialists. You can telephone the Fee Paying Team on 020 8509 6432. Alternatively, you can email your enquiry to immigration  Please note that we do not provide free immigration advice under the fee paying project. For more information please visit:

Contact our advice service for information and guidance if your child has special educational needs or a disability.

Who to contact

0300 330 1175 (Advice line)
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Where to go

220, Hoe Street
E17 3AY

Other Information


Referral required
Referral Details

Only by special appointment. Services available for residents of Waltham Forest. Appointments are made by calling Adviceline (0300 330 1175).

Frontline workers can refer clients on the following online referral

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